Service system rollout / 2008 and later replacement programme
Air New Zealand Self-Service Kiosks
A national airport survey and installation programme supporting early self-service ticketing kiosks, followed years later by a replacement programme for ageing units.
Proof point
A systems project rather than a single object: many sites, one coherent passenger experience.
JUNGDESIGN / CASE 03Self-service kiosk network
Survey, rollout and replacement project management.
Client / context
Air New Zealand
David’s role
Survey, rollout and replacement project management.
Disciplines
service design / airport surveys / technology rollout / installation management / national programme
01
What had to be solved
Self-service infrastructure only works if the entire environment supports it: airport layouts, passenger flow, services, installation conditions and maintenance expectations.
02
What JungDesign did
David surveyed 25 airports across New Zealand to support end-to-end implementation, then later managed replacement of ageing kiosks with new French-built units.
03
Why it mattered
A practical technology rollout managed across a dispersed national network, with approximately $4m later replacement programme over 18 months.
Connection to the paintings
This kind of work explains the structure in David’s paintings: the clear edge, the controlled crop, the object treated seriously, and the confidence that comes from decades of making ideas survive contact with real-world constraints.
